Refund Policy

Email us within 14 days of the first charge on a plan, monthly or yearly, and we'll refund that payment in full. No questions, no forms. This applies once per account.

Renewal payments aren't refunded. You can cancel any time from Manage billing on your billing page, and your plan keeps working until the end of the period you've paid for. If a yearly plan renewed and you didn't mean it to, email us within 14 days of the renewal and we'll sort it out.

When you change plans outside the trial, you're charged or credited the prorated difference for the rest of the billing period. Credits apply to your next payments. During the free trial, plan changes don't cost anything.

If you were charged twice, charged the wrong amount or charged after cancelling, we refund the difference in full, whenever you tell us.

• Email hello@visitlantern.com from the address on your Lantern account, or mention it in the message.
• We reply within 2 business days. Refunds go back to the card or payment method you paid with, through Dodo Payments, our merchant of record, and usually arrive within 5–10 business days, depending on your bank.
• Once a payment is refunded, its subscription is cancelled. Your sites and data stay in your account, and you can subscribe again any time.

Please talk to us before opening a dispute with your bank. We can almost always resolve it faster, and a dispute can pause your account while it's reviewed.

Billing, plans and cancellation are covered in our Terms of Service.